In this rapidly-changing global financial environment, even the most successful industry players need to reassess how to win in consumer, commercial, and governmental markets at both strategic and tactical levels.
In this evolving payments landscape, networks, issuers, and acquirers need to answer a number of critical questions:
- How well is our card portfolio performing relative to our peers? What opportunities and challenges are illuminated by an ‘apples-to-apples’ benchmarking?
- What will be the impact of potentially-disruptive card legislation? How can we anticipate changes and identify new opportunities?
- How can we accelerate the growth of our retail banking relationships? And better leverage customer loyalty to more effectively cross-sell?
- How can we effectively onboard new retail banking customers? Will evolving customer demands translate into a changing appetite for new products and solutions
- Which new market entrants and emerging business models pose a threat to our business? What innovations in products or services offered by current players are most likely to succeed?
Kaiser Associates is an international strategy consulting firm focused on the payments industry. We have over 30 years of experience partnering with leading issuers, networks, and acquirers to address their most pressing issues across the consumer and commercial spaces.