Capabilities

About Kaiser's Onboarding Practice

Kaiser Associates is the leading consultancy in the new hire Onboarding space, with an extensive knowledge base of best practices and deep experience supporting the design, development, and implementation of onboarding programs. Our practice has conducted in-depth research into the on-boarding practices of numerous leading programs and has led large-scale program re-design efforts for Fortune 500 clients. Kaiser leads a community of thousands of HR professionals, designed to share on-boarding approaches and gather field-based perspectives on new and emerging practices. To join Kaiser's onboarding community and gain additional perspective on our work, follow the link for our whitepaper 'Making Onboarding Work.'

The Value of New Hire Onboarding

Over the past decade, new hire Onboarding has emerged as a formal management discipline designed to help new hires more effectively understand organizational norms and performance expectations, integrate into the company culture and become highly productive and engaged in their work. When properly designed and executed, on-boarding programs have a significant impact on new hire time-to-productivity, job satisfaction, and retention, as well as strengthening overall employment brand in the recruitment marketplace. New hire onboarding is a critical component of any leading Human Resources Learning & Development system and, when done well, can result in a more engaged, productive and dedicated workforce.

Kaiser Perspective on Onboarding

Many organizations take a short-term view of new hire Onboarding, with limited, if any, new hire support beyond the initial Orientation period. Kaiser's framework for world-class programs includes four program phases — Prepare, Orient, Integrate and Excel — spanning the new hire's first year with the organization.

Kaiser's research shows that the  most robust world-class programs provide customized experiences for distinct new hire types and provide new hire tools, resources, and activities that address four key system elements throughout each of the program phases:

1. Early Career Support
2. Personal Relationships & Activities
3. Administrative Tasks & Resources
4. Company Culture & Performance Values

Kaiser's research has demonstrated that programs that take a system-wide approach to addressing these four elements throughout a new hires' first year are the most effective in increasing new hire time-to-productivity, engagement, and retention. Our onboarding engagements are focused on assisting clients to identify gaps relative to these elements and developing customized solutions to achieve measurable results.

Kaiser's Onboarding Service Offering

Kaiser Associates operates a leading Onboarding practice with extensive experience helping client organizations develop high performing new hire systems. Our practice has a deep knowledge base of best practices from world-class onboarding programs and has assisted numerous organizations design, develop, and implement programs customized to their unique new hire needs. Kaiser provides the following key Onboarding services:

1. Program Diagnostics:  Program metrics development and in-depth analysis of client Onboarding programs to determine key strengths and areas of opportunity
2. Best-in-Class / Peer Company Benchmarking & Gap Analyses:  Customized primary research to identify key practices of best-in-class and peer programs and inform program design
3. Program Design & Development:  Tailored program blueprint and materials design based on Kaiser-recommended elements, diagnostic / best-in-class findings & unique client needs
4. Implementation Planning & Support:  Tactical plans for aligning program roles and accountabilities, piloting enhanced system elements and ensuring successful implementation
5. Onboarding In-a-Box™:  Toolkit and instructional guide designed as an economical aide for HR teams wishing to leverage and customize best practices, tools, and templates in their program design

Kaiser provides end-to-end support across all four of the aforementioned service areas, or targeted support in specific areas. Contact us for additional insight on Kaiser's on-boarding perspective and the impact of our work, .