Capabilities
New Hire Onboarding
About Kaiser's Onboarding Practice
Kaiser Associates is the leading consultancy in the new hire Onboarding space, with an extensive knowledge base of best practices and deep experience supporting the design, development, and implementation of onboarding programs. Our practice has conducted in-depth research into the on-boarding practices of numerous leading programs and has led large-scale program re-design efforts for Fortune 500 clients.
In July 2010, Kaiser Associates in conjunction with McGraw-Hill publishing released Successful Onboarding: Strategies to Unlock Hidden Value Within Your Organization . The book was developed around the principles of The Onboarding Margin™, a set of frameworks developed by Kaiser Associates' consultants over the course of four years of study and client work.
To learn more about our book, including reading praise for it from Fortune 500 executives as well as human capital specialists, and to learn more about Kaiser's approach to onboarding, visit The Onboarding Margin™ -- our site dedicated to the principles of Successful Onboarding.
Kaiser also leads a community of thousands of HR professionals, designed to share on-boarding approaches and gather field-based perspectives on new and emerging practices. To join Kaiser's onboarding community and gain additional perspective on our work, follow the link for our whitepaper 'Making Onboarding Work.'
Kaiser's Onboarding Services
Kaiser Associates' Onboarding Practice helps client organizations develop high performing new hire systems. The key is Our practice has a deep knowledge base of best practices from world-class onboarding programs and has assisted numerous organizations design, develop, and implement programs customized to their unique new hire needs. Kaiser provides the following key Onboarding services:
- Program Diagnostics: Program metrics development and in-depth analysis of client onboarding programs to determine key strengths and areas of opportunity relative to client specific conditions and business objectives
- Business Case Analysis: Development of a Business Case to help make the case for change -- directed at leadership and key actors in the onboarding system
- Program Design & Development: Tailored program blueprint, work plan, change management plan, and materials design based on Kaiser-recommended elements, diagnostic / best-in-class findings & unique client needs
- Hiring Manager Guides and Tools: Guides and process flows for hiring managers (and other system participants) to follow from the point of offer acceptance all the way through year one matriculation
- Implementation Planning & Support: Tactical plans for aligning program roles and accountabilities, piloting enhanced system elements and ensuring successful implementation. Deployment of governance system including metrics and accountability of all actors in the onboarding system
Kaiser provides end-to-end support across all four of the aforementioned service areas, or targeted support in specific areas. In addition, Kaiser is often called in to conduct a periodic onboarding program management audit -- a version of its diagnostics -- to help client teams compare how well their current programs stand up against world class standards, given the unique objectives of the client's organization. Contact us for additional insight on Kaiser's on-boarding perspective and the impact of our work.
Preview our new book, Successful Onboarding: Strategies to Unlock Hidden Value within Your Organization, released by McGraw-Hill in July 2010
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Praise for Successful Onboarding
"Bringing a new employee on board can be the start of a rewarding relationship or the beginning of a missed opportunity. This smart book can teach you how to make the most of each employee’s career starting on Day One."
- Daniel H. Pink, author of DRIVE and A WHOLE NEW MIND "This book has the potential to change the way that we think about new hires and what is possible from this group. With the instruction provided, you can migrate onboarding from the administrative to the strategic, and deliver far greater value for your enterprise"
- Betty Thompson, Senior Vice President, People Services, Booz Allen Hamilton "An approach to transforming your organization’s onboarding process from a one-time transaction to a sustained and integrated employee experience that drives performance and engagement right out of the gate."
- Matt Motzkin, Director, Organizational Development, Disney-ABC Television Group "An approach to transforming your organization’s onboarding process from a one-time transaction to a sustained and integrated employee experience that drives performance and engagement right out of the gate."
- Matt Motzkin, Director, Organizational Development, Disney-ABC Television Group "This is a terrific resource for anyone wanting to create an effective onboarding program"
- Mindy Moye, Ph.D., Manager Employee Engagement, John Deere "In Successful Onboarding Lilith and Mark demonstrate the financial impact that the onboarding process can have on your organization, and provides a roadmap for improving your return on investment. The book has already changed the way we think about onboarding in our organization."
- Andrew Blocher, Chief Financial Officer, Federal Realty Investment Trust "Goodbye old school orientation and welcome to onboarding. A great reference to tailor your onboarding based on your culture and strategy. This book demonstrates how sound and creative onboarding can prevent a lot of voluntary off-boarding from high performing employees"
- Sonia Narang, Director, Leadership & Organization Development, Sony Pictures Entertainment "People are a company’s most important asset. Successful Onboarding makes the case for the importance of effective onboarding in setting up employees for success"
- Stephen Squeri, Group President, Global Services and Chief Information Officer, American Express Company. "Every company leader who is serious about delivering results through people should read this book. Successful Onboarding not only gives a roadmap to successful hiring and retention, but also addresses the common pitfalls that lead to adjustment struggles, discouragement and skepticism from new hires. This book rings true to those of us who coach leaders in the onboarding transition."
- Kate Ebner, Co-Director, Georgetown University Leadership Coaching Program, Principal, The Nebo Company "This is an important book for business leaders who want to assure employee engagement from Day One! Practical and instructive, the book gives leaders everything required to plan and implement an onboarding strategy that provides maximum organizational benefits. Not only does the book convincingly build the business case for excellence in onboarding, the authors lay out in the clearest of terms a "recipe" to assist practitioners to plan and implement a strategy that will contribute the results we are all looking for ... engaged employees who choose to build a career in our organizations and contribute to organizational success in the long term!! Well done, Mark and Lilith!!"
- Bonnie DuPont, Corporate Director; Former Group Vice President, Corporate Resources, Enbridge, Inc. "Successful Onboarding could easily be titled Maximizing Your ROI. If you adopt the authors’ perspective and follow the best practices they present, your organization will get the greatest possible return on its investment in new talent. Stein and Christiansen’s work will shift your focus from activities to results."
- Scott Eblin, Executive coach and author, THE NEXT LEVEL: WHAT INSIDERS KNOW ABOUT EXECUTIVE SUCCESS "A comprehensive and highly practical guide to the critical - but underappreciated - practice of onboarding new employees. The authors make a convincing business case for strategic onboarding and then outline a step-by-step process for a positive and enduring outcome"
- Max Stier, President and CEO, Partnership for Public Service
See more praise
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Watch Kaiser present its approach and ideas for onboarding as a client case study with Booz Allen Hamilton at The Conference Board's June 2, 2009 webcast,