First Book on Benchmarking


Beating the Competition: A Practical Guide to BENCHMARKING

Published in June, 1988


TABLE OF CONTENTS
AUTHOR'S NOTE ....................................................................................................................... 5
ACKNOWLEDGEMENTS .......................................................................................................... 7
PART I: WHAT IS BENCHMARKING?
        Chapter 1: Why Benchmarking? ...................................................................................... 11
        Chapter 2: The Role of Benchmarking in the Strategic Planning Process ............. 15
        Chapter 3: A Seven-Step Process for Benchmarking ................................................. 29
PART II: STRATEGIC BENCHMARKING
        Chapter 4: Strategic Benchmarking Analysis ............................................................... 53
        Chapter 5: Examples of Strategic Benchmarking ........................................................ 63
PART III: OPERATIONAL BENCHMARKING
        Chapter 6: The Types of Operational Benchmarking .................................................. 73
        Chapter 7: Cost Benchmarking ....................................................................................... 77
        Chapter 8: Examples of Cost Benchmarking for the Entire Chain ........................... 91
        Chapter 9: Examples of Single-Function Cost Benchmarking ................................. 105
        Chapter 10: Benchmarking Differentiation ................................................................... 117
        Chapter 11: Examples of Benchmarking of Differentiation ....................................... 125
        Chapter 12: Cost Benchmarking: How Detailed? ....................................................... 137
        Chapter 13: Examples of In-Depth Analysis ................................................................. 139
        Chapter 14: Other Applications of Operational Benchmarking ................................. 149
PART IV: BUSINESS MANAGEMENT BENCHMARKING
        Chapter 15: Business Management Benchmarking ................................................... 153
        Chapter 16: Examples of Business Management Benchmarking ........................... 159
PART V: IMPLEMENTING BENCHMARKING IN YOUR ORGANIZATION
        Chapter 17: Implementing Benchmarking in Your Organization .............................. 165
INDEX ........................................................................................................................................... 169
ABOUT KAISER ASSOCIATES, INC. ....................................................................................... 176

Proven Benchmarking Methodology

We have applied our proven benchmarking process in more than 4,000 unique benchmarking engagements, covering every major industry, function, and process and possess a deep, experiential knowledge of critical success factors, pitfalls to avoid, and how to maximize the impact of benchmarking.

The benchmarking process outlined in this book continues to serve as the foundation of our benchmarking practice. However, every industry has unique challenges that need to be addressed specifically. Learn more about our benchmarking services and how we apply our methodology to different types of challenges.

Contact us to learn more about this book and benchmarking.


benchmarking book cover page

Additional Details

  • Publisher: Kaiser Associates (June 1988)
  • Language: English
  • ISBN-10: 1563650185
  • ISBN-13: 978-1563650185