Capabilities

Kaiser Associates is a pioneer and world leader in benchmarking. We established our benchmarking practice in 1983 and we were the first professional services firm to apply benchmarking to industry on a large scale. Our first book on the subject, Beating the Competition: A Practical Guide to Benchmarking, was published in 1988.

Our 25+ years of experience and continuous improvement make us uniquely qualified to help clients use benchmarking to drive improved business performance:

• Depth and breadth of experience:  Kaiser's experience base is considered by many to be the most extensive in the field. We have applied our proven benchmarking process in more than 4,000 unique benchmarking engagements, covering every major industry, function, and process and possess a deep, experiential knowledge of critical success factors, pitfalls to avoid, and how to maximize the impact of benchmarking
• Leading practice knowledge base:  Kaiser maintains extensive and up-to-date knowledge of leading companies and outstanding practices, across a wide range of functions, industries, and processes
• Customized approach:  Each engagement is tailored to the client's unique situation. Kaiser allows our clients to select the benchmark companies and Kaiser provides full disclosure on the identity of the benchmark companies while maintaining client confidentiality
• Hard-to-obtain data through unique / proven research methodology: Our highly effective and proven research methodology that delivers facts and insights that our clients are unable to obtain on their own
• "Apples-to-apples" performance comparisons: Metrics are driven by the client's own definitions to ensure accurate and useable evaluations
• Actionable insights: Kaiser provides the detailed "how" and "why" insights required to address identified performance gaps